Help & support.

Anything that makes something spends credits, and its price is shown on the button before you tap it.

• Making clips: 10 credits per minute of video, plus 20 per minute with explainers (graphics, photos and AI images and video), and 2 per minute with B-roll (real footage, or AI video where none fits).
• Styling or restyling a clip: the credit price is shown before submission.
• Creating a look: 25 credits; revising it: 10.
• Other tweaks: check the price shown before you confirm.

Downloads, sharing and publishing don’t use credits. New workspaces start with 300 credits, and a plan adds more every month.

• Purchasing and restoring purchases are disabled in the current iOS TestFlight beta. Testers use their workspace’s available credits; contact the beta team if you need additional test credits.
• Subscriptions bought on the website are managed from Plan & usage on the website.
• Cancelling stops the next renewal; the plan stays active until the end of the period already paid for.
• Sign in with the same account to access your existing workspaces on another device.

On Free, a video, its clips and all its files are deleted 7 days after the video’s last run. On a paid plan, a video’s footage and working files are deleted 30 days after its last run; its clips stay, but they can’t be tweaked and the video can’t make more clips. Unpublished look drafts are deleted 30 days after their last edit. Download anything you want to keep.

OneShot uses AI services on Google’s Vertex AI (Google’s Gemini models and Anthropic’s Claude models), ElevenLabs and BytePlus to transcribe your videos, choose moments, design explainers, write captions and looks, and generate images, video and music. With explainers or B-roll on, the names of people, places and things your video talks about are also looked up on Wikimedia, Google Search, Bing and YouTube to find photos, maps and footage. The iOS app asks for your permission before your content is first sent to these services, and you can turn that permission off in You › Privacy. The privacy policy lists each service and what it receives.

Open a community look’s menu to report it or to block its creator; you can also block a creator from their profile. A blocked creator’s looks are hidden from you, and you can unblock them in You › Privacy › Blocked creators. Reports are reviewed, and content that breaks the terms of use is removed.

In the iOS app, open You › Account & security › Delete account, or email oneshot@tessact.com. The privacy policy explains what is removed and what is kept, and for how long.

Check your connection and that the app is up to date. If a video stays in progress for a long time or fails, open it to see its status, then email oneshot@tessact.com with its title.